Privacy Policy

1. Introduction

Settlezy ("Settlezy", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us through our website, digital platforms, applications, and services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, contact us, register for our services, submit documents, or use our legal technology, legal consultancy, compliance, dispute management, alternative dispute resolution (ADR), or related services.

By accessing our website or using our services, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will seek your consent in accordance with applicable law.

2. Information We Collect

Depending on how you interact with Settlezy, we may collect the following categories of information:

2.1 Personal Information

• Full name, email address, mobile number, and postal address.

• Organisation name, designation, and professional details.

• Account registration details and user identification information.

• Information submitted through contact forms, consultation requests, or service enquiries.

2.2 Case, Legal, and Business Information

Where relevant to the services requested, we may collect:

• Contracts, agreements, notices, pleadings, and other legal documents.

• Information relating to disputes, claims, arbitration, mediation, or settlement proceedings.

• Project records, invoices, correspondence, and supporting documents.

• Business, financial, compliance, and transaction-related information supplied by you.

Please do not submit information that is unnecessary for your requested service.

2.3 Technical and Usage Information

When you visit our website, we may collect technical information such as your IP address, browser type, operating system, device information, pages visited, access timestamps, and website interaction data.

2.4 Cookies and Similar Technologies

We may use cookies and similar technologies to maintain website functionality, remember preferences, analyse website traffic, and improve user experience. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and provide requested services.

• Create and manage user accounts.

• Provide legal technology, document management, legal consultancy, compliance, and dispute management services, where applicable.

• Process and manage arbitration, mediation, settlement, or other dispute-resolution workflows when engaged to do so.

• Review documents and generate requested summaries, drafts, reports, or other outputs.

• Process payments, issue invoices, and maintain business records.

• Communicate service updates, appointments, and important notices.

• Maintain website security, prevent fraud, and investigate misuse.

• Improve our website, systems, and service quality.

• Meet legal, regulatory, contractual, and record-keeping obligations.

We will process personal information for specified and lawful purposes, subject to applicable law and any consent or other lawful basis required.

4. Legal Documents and Confidential Information

Documents submitted to Settlezy may contain confidential business information, personal information, privileged communications, or sensitive details concerning disputes.

We use such information only for relevant service purposes, subject to applicable law and our contractual obligations.

You are responsible for ensuring that you are authorised to submit documents and personal information relating to other individuals or organisations.

Unless expressly stated in a separate agreement, you should not assume that uploading a document to our website automatically establishes a legally privileged relationship, confidentiality undertaking, or any particular level of security.

5. Artificial Intelligence and Automated Tools

Certain services may use artificial intelligence (AI), machine learning, document-processing tools, or automated systems to assist with document review, summarisation, drafting, legal research, classification, or dispute management.

Where applicable, information you submit may be processed by these systems or by third-party technology providers acting on our behalf.

AI-generated outputs may contain errors, omissions, or inaccurate interpretations and should be reviewed by an appropriately qualified professional before being relied upon.

We do not represent that information submitted through every service will remain exclusively within Settlezy-controlled infrastructure. The applicable service configuration, contractual commitments, and third-party provider terms will determine how information is processed.

6. Sharing and Disclosure of Information

We do not sell personal information as a standalone commercial product. We may disclose information, where necessary and lawful, to:

• Employees, authorised representatives, consultants, and professionals engaged to provide your requested services.

• Technology providers, cloud hosting providers, payment processors, communication providers, and other service partners.

• Lawyers, arbitrators, mediators, experts, counterparties, or other participants where disclosure is necessary for a service or proceeding you have requested or authorised.

• Government authorities, courts, regulators, or law-enforcement agencies where required by applicable law or a valid legal process.

• A successor entity in connection with a merger, restructuring, acquisition, or transfer of business, subject to applicable legal requirements.

We seek to limit disclosure to what is reasonably necessary for the relevant purpose and use appropriate contractual or other safeguards where required.

7. Data Storage and Retention

We retain personal information for as long as reasonably necessary to provide services, maintain records, fulfil contractual obligations, resolve disputes, comply with legal requirements, and protect our legitimate interests.

Retention periods may vary depending on the nature of the information, the relevant service, contractual requirements, applicable laws, and whether a dispute or legal obligation requires continued preservation.

When information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it, subject to applicable law and legitimate retention requirements.

8. Data Security

We implement reasonable technical and organisational measures designed to protect information against unauthorised access, disclosure, alteration, loss, or destruction.

However, no internet transmission, electronic storage system, or digital platform can be guaranteed to be completely secure. Users should protect their account credentials and avoid sharing confidential documents through unauthorised channels.

If a personal data breach occurs, we will take the actions required under applicable law.

9. Your Rights and Choices

Subject to applicable law, you may be entitled to:

• Request access to information relating to you.

• Request correction or updating of inaccurate information.

• Request erasure of personal information where legally permissible.

• Withdraw consent where processing is based on consent.

• Raise a grievance concerning the processing of your information.

• Exercise other rights available under applicable data protection laws.

Requests may be submitted using the contact details provided below. We may need to verify your identity before responding. Certain information may need to be retained where required by law or necessary for the establishment, exercise, or defence of legal claims.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, payment gateways, or services. These third parties operate under their own privacy policies and terms.

Settlezy is not responsible for the privacy practices of independent third parties. We encourage you to review their policies before providing information.

11. Children's Privacy

Our services are primarily intended for adults and businesses. We do not knowingly collect children's personal information except where permitted and handled in accordance with applicable law. If you believe that a child has provided personal information inappropriately, please contact us so that the matter can be reviewed.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. The revised version will be published on this page with an updated effective date, where appropriate.